which shipping carriers do you use? canada post X USPS. we send our packages out via canada post-- once the package crosses the US border it is handed over to USPS for further shipment.
what will happen if my package is lost in transit? US orders above $20 will receive tracking info and insurance once the order has been shipped, assuring you if your package is lost in transit you will receive compensation or a re-shipment of new items. US orders under $20 will not receive tracking info nor insurance once shipped, only prayers lol. canadian orders will always include both tracking info and insurance.
how long will my order take to ship? orders will typically be shipped out the day of the order if placed before noon EST. otherwise, they will be shipped out by the next day. as an estimate, it will take 5-10 business days for standard shipping within the contiguous USA. 3-7 days for expedited.
note: during sale events and new collection launches, there may be a slightly longer processing time.
who is responsible for customs fees? as a customer you are responsible for any possible duties, taxes, and customs clearance fees. these charges vary widely and are often based on the price and type of item, package weight and dimensions, and the taxes, duties, and fees of the destination country.
i haven't received my package yet... what's up? if you have not received your products, feel free to contact us @ firstname.lastname@example.org with your name and order number and we'll figure out what's going on!